The importance of good customer service and efficient complaints handling has been highlighted in a new report by the Institute of Customer Service (ICS), hrmagazine.co.uk reports. The Institute’s research discovered that British consumers experience fewer problems when buying goods or services than they did five years ago. However, should anything go wrong, they are far more likely […]
January a popular time for job or career change
HR teams are likely to be extremely busy this month, as January is the time of year where employees are most likely to be hunting for a new job. That’s the opinion of recruitment expert Phil Sheridan, who has claimed that resolutions and recent annual bonuses are two of the reasons for this fact. Mr […]
Keeping things simple, real and reliable can improve lead generation
Businesses hoping to improve their lead generation in 2013 should keep their strategy reliable and simple. That’s according to advice from business development professional Belinda Summers, writing for business2community.com. Her suggestions – which are applicable for businesses set up via a franchise agreement or independently – also included keeping things “real”. Summers said: “If there […]
Reducing churn a key trend for 2013
An increased commitment to reducing churn will be top of the business trends for 2013, according to the strategic business director for Genesys, Richard McCrossan. Sitting alongside embracing mobile, omnichannel marketing/customer service and big data, reducing churn will be a top priority for companies – whether created independent or from a franchise agreement. McCrossan explained on […]
Social customer service important to consumers
Social customer service is becoming increasingly important to consumers, according to the latest report from Nielsen – entitled ‘State of the Media: The Social Media Report 2012’. It found that around one-third of those using social media prefer to contact a brand or company via that medium, rather than picking up the phone, business2community.com reports; […]
Almost half of SMEs predict increase for sales and orders in 2013
Almost half of the UK’s small and medium-sized businesses (SMEs) believe their sales and orders will pick-up next year, according to a new survey. The Co-operative Bank’s poll of more than 500 SMEs found that companies in the South of England were most confident of growth in 2013, especially those belonging to professional services, marketing and advertising sectors. Money.aol.co.uk […]
Time and attendance software can help management of part-time workers
Business owners have been encouraged to invest in time and attendance software to help monitor their part-time employees. Christian Berenger, who is business development director at Auto Time Solutions, believes that the creation of more part-time jobs has significantly helped Britain’s struggling economic climate. However, in an interview with freshbusinessthinking.com, he argued these measures could […]
Business owners urged to adopt staff bonus schemes
Staff bonus schemes are a fantastic method of improving productivity, says one business executive. John Timpson has claimed that bonus schemes are great for injecting some buzz into a business, as long as they are delivered properly. In an interview with telegraph.co.uk, he urged business owners to adopt a simple scheme based on staff receiving a cut […]
Marketers advised to plan advertising strategy based on results
Business owners have been urged to plan their marketing strategy based on results. New research from marketingQED has indicated that British businesses could be wasting as much as £2.5 billion a year by sticking with old marketing habits regardless of their success. According to research-live.com, a poll conducted as part of the research revealed that just […]
