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Privacy Policy

Terms and Conditions of Website Usage

Welcome to our website. If you continue to browse and use this website you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Driver Hire Group Services Ltd’s relationship with you in relation to this website.

The term Driver Hire Group Services Ltd or “us” or “we” refers to the owner of the website whose registered office is Bradford Business Park, King’s Gate, Bradford, BD1 4SJ. Our company registration number is 2216564, incorporated in Cardiff. The term “you” refers to the user or viewer of our website.

The use of this website is subject to the following terms of use:

  • The content of the pages of this website is for your general information and use only. It is subject to change without notice.
  • Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
  • Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
  • This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
  • All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.
  • Unauthorised use of this website may give to a claim for damages and/or be a criminal offence.
  • From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
  • You may not create a link to this website from another website or document without Driver Hire Group Services Ltd’s prior written consent.
  • Your use of this website and any dispute arising out of such use of the website is subject to the laws of England and Wales.

Links to other websites

  • Our website may contain links to enable you to visit other websites of interest easily. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this website Use statement or our Privacy Notice. You should exercise caution and look at the privacy notice applicable to the website in question.

Downloading material from this website

The downloading of information from this website is at your own risk. It is your responsibility to ensure that suitable safeguards are in place to protect your computer system and data.

 

Privacy Notice – Driver Hire Franchising

Introduction

Driver Hire Group Services Ltd (Driver Hire) provide training and worker engagement support services, including driver licence check services.

Driver Hire respects your privacy and is committed to protecting your personal data. This privacy notice will let you know how we look after your personal data when you visit the Driver Hire Franchise website and engage with us in relation to franchise opportunities.

Driver Hire provide franchise opportunities and this website and this privacy notice relate to our engagement with visitors to this website and our engagement with prospective Driver Hire Franchisees. Driver Hire is part of a larger group supporting Driver Hire customers and the wider network of businesses, including businesses which are predominantly owned and operated by independent franchisees (“the Driver Hire Network”), who provide and support a nationwide provision of work opportunity for drivers, driver recruitment, temporary worker provision and training and worker engagement support services. For more detail about how the wider Driver Hire group and Driver Hire Network manage Personal Data, please visit www.driverhire.co.uk/terms-conditions/privacy-policy/

This policy will be updated from time to time so please return to this page occasionally and keep up to date.

If you have any query with regards to this policy please do not hesitate to contact our Data Privacy Manager at quality@driverhire.co.uk.

The data we collect about you

In engaging with you about franchise opportunities we may collect and process the following information.

Prospective franchisee related information

In order to provide our services we may hold identity and contact information for individuals who are considering becoming a franchisee or who work in an organisation that is considering becoming a franchisee.

Our application process identifies what further information we may require from you or which we may gain from you or third parties in order to be able to consider and engage with you in relation to a potential application for a franchise.

We collect your personal information from you or your employer or prospective employer (when a company or partnership are applying for a franchise) on a voluntary basis, so we can consider and engage with you as a prospective franchisee. We also collect information relating to individuals from third parties, further details are set out in the table below.

 

Source Purpose/Activity Type of Data Lawful Basis for Processing
You/your employer or prospective employer Initial engagement with franchise application process ·     Name

·     Address

·     Contact details

·     Date of birth

·     Driver licence number

·     Employer identity

(a)   Consent

(b)   Fulfilment of a Contract

(c)   Legitimate interest of our business in identifying you and suitability to enter a franchise agreement.

Credit reference agencies Check identity and credit history and financial circumstances to ensure suitability to operate a franchise. ·     Identity

·     Address

·     Date of birth

·     Bank and financial information

(a)   Consent

(b)   Fulfilment of a Contract

(c)   Legitimate interest of our business in identifying you and suitability to enter a franchise agreement.

 

Special Category – Personal Data and Criminal Conviction Information

We do collect some limited special categories of personal data about you (this may include details about your race or ethnicity and information about your health). We may also collect information about criminal convictions and offences. In order for us to be able to process special categories of personal data and criminal conviction related information we must have the appropriate lawful basis for process as we have identified in the table above.

Change of Purpose

We will only use your personal data for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose.

If we need to use your personal data for an unrelated purpose, we will notify you and we will explain the legal basis which allows us to do so.

Marketing

We may wish to communicate with clients and individual contacts who approach us in relation to franchise opportunities.

We will always provide choice with regards to receipt of email marketing communication. A recipient can unsubscribe at any time from use of their personal data for marketing and advertising communication by contacting us or by using the unsubscribe link in email marketing communications we may provide.

We will also ensure that we receive your express opt in consent before we share personal data with any third party for marketing purposes. We will ensure that any such request is entirely clear and easy to understand, providing you with control of your personal data.

Opting Out

You can ask us to stop sending you marketing messages at any time by following the opt out links in any marketing message sent to you or by contacting us at any time.

Disclosure of your Personal Data

We may share your personal data with your employer or prospective employer when having a lawful basis for processing (see table above).

We may also share personal data:

  • With other companies in the Driver Hire Group limited to that necessary for consideration of any application for a franchise
  • Service providers acting as processors based in the UK who provide IT and system administration and business support services
  • Credit checking organisations
  • Referee businesses and individuals who you have indicated can provide a reference for you.
  • HMRC, regulators and other authorities based in the United Kingdom in order to check suitability and entitlement to provide services and who require reporting of processing activities in certain circumstances
  • Third parties to whom we may choose to sell, transfer/merge parts of our business or our assets. Alternatively we may seek to acquire other businesses or merge with them. If a change happens to our business, then the new owners may use your personal data in the same way as set out in this privacy notice

We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instruction.

We do not transfer your personal data outside the European Economic area.

Data Security

We have put in place appropriate security measures to prevent your personal data from being accidently lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.

We have put in place procedures to deal with any suspected personal data breach and we will notify you and any applicable regulator of a breach where we are legally required to do so.

Data Retention – How long will you use my personal data?

We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal accounting or reporting requirements.

To determine the appropriate retention period for personal data, we consider the amount, nature and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, and the purposes for which we process your personal data. By law we have to keep basic information about our clients, including contact identity, financial and transactional related data for six years after they cease being customers for tax purposes.

We monitor and keep our data retention policy up to date.

Key retention periods for relevant personal data are as follows:

Type of Data Retention Period/Approach
Franchisee identity and application information 2 years from the date provided to us.
Credit reference and referee information 2 years from the date information gained, unless application for franchise continues then 6 years.
Conviction record information Such period as may be set by the Rehabilitation of Offenders Act 1974 and any successor legislation (as amended from time to time).

 

Your Legal Rights

Under certain circumstances you have rights under data protection laws in relation to your personal data. If you wish to exercise any of these rights please contact us.

No fee is usually required. You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively we may refuse to comply with your request in these circumstances.

What we may need from you

We may need to request specific information from you to help us confirm your identity and to ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.

Time Limit to Respond

We try to respond to all legitimate requests within one month. Occasionally it make take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.

Specific Rights

You have the right to: 

Request access to your personal data (commonly known as a “data subject access request”). This enables you to receive a copy of the personal data we hold about you and to check that we are lawfully processing it.

Request correction of the personal data that we hold about you. This enables you to have any incomplete or inaccurate data we hold about you corrected, though we may need to verify the accuracy of the new data you provide to us.

Request erasure of your personal data. This enables you to ask us to delete or remove personal data where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your personal data where you have successfully exercised your right to object to processing (see below), where we may have processed your information unlawfully or where we are required to erase your personal data to comply with local law. Note, however, that we may not always be able to comply with your request of erasure for specific legal reasons which will be notified to you, if applicable, at the time of your request. 

Object to processing of your personal data where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground as you feel it impacts on your fundamental rights and freedoms. You also have the right to object where we are processing your personal data for direct marketing purposes. In some cases, we may demonstrate that we have compelling legitimate grounds to process your information which override your rights and freedoms. 

Request restriction of processing of your personal data. This enables you to ask us to suspend the processing of your personal data in the following scenarios: (a) if you want us to establish the data’s accuracy; (b) where our use of the data is unlawful but you do not want us to erase it; (c) where you need us to hold the data even if we no longer require it as you need it to establish, exercise or defend legal claims; or (d) you have objected to our use of your data but we need to verify whether we have overriding legitimate grounds to use it. 

Request the transfer of your personal data to you or to a third party. We will provide to you, or a third party you have chosen, your personal data in a structured, commonly used, machine-readable format. Note that this right only applies to automated information which you initially provided consent for us to use or where we used the information to perform a contract with you. 

Withdraw consent at any time where we are relying on consent to process your personal data. However, this will not affect the lawfulness of any processing carried out before you withdraw your consent. If you withdraw your consent, we may not be able to provide certain products or services to you. We will advise you if this is the case at the time you withdraw your consent.

You have the right to make a complaint at any time to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues (www.ICO.org.uk). We would however be happy to consider and assist you with any concern you may have so we will be delighted if you might contact us in the first instance.

 

Version 1: 2018

 

Cookie Policy

How we use cookies

A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

This website also uses the Google AdWords remarketing service to advertise on third party websites (including Google) to previous visitors to our site. It could mean that we advertise to previous visitors who haven’t completed a task on our site, for example using the contact form to make an enquiry. This could be in the form of an advertisement on the Google search results page, or a site in the Google Display Network. Third-party vendors, including Google, use cookies to show adverts based on someone’s past visits to the Driver Hire franchise website. Any data collected will be used in accordance with our own privacy policy and Google’s privacy policy. Remarketing allows us to tailor our marketing to better suit your needs and only display adverts that are relevant to you. This cookie does not in any way identify you or give access to your computer.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Cookies

Category: Statistics (6)

Statistic cookies help website owners to understand how visitors interact with websites by collecting and reporting anonymously.

Cookie Name Provider Purpose Type Expiry
_at.hist.# driverhirefranchise.co.uk Used by social sharing platform AddThis to store the user’s usage history of the AddThis sharing widget HTML Persistent
_ga driverhirefranchise.co.uk Registers a unique ID that is used to generate statistical data on how the visitor uses the website HTTP 2 years
_gat driverhirefranchise.co.uk Used by Google Analytics to throttle request rate HTTP Session
_gid driverhirefranchise.co.uk Registers a unique ID that is used to generate statistical data on how the visitor uses the website HTTP Session
_pinterest_cm pinterest.com Used by pinterest to track the usage of services HTTP 1 year
collect google-analytics.com Used to send data to Google Analytics about the vistor’s device and behaviour. Tracks the visitor across devices and marketing channels Pixel Session

Category: Marketing (21)

Marketing cookies are used to trackvisitors across websites. The intentionis to display ads that are relevant and engaging for the individual users and thereby more valuable for publishers and third-party advertisers.

 

Cookie Name Provider Purpose Type Expiry
_atuvc driverhirefranchise.co.uk Updates the counter of a website’s social sharing features HTTP 13 months
_atuvs driverhirefranchise.co.uk Ensures that the updates counter is displayed to the user if a page is shared with the social sharing service, AddThis HTTP Session
_widgetsettings twitter.com Unclassified HTML Persistent
_at.cww driverhirefranchise.co.uk Used by the social sharing platform AddThis HTML Persistent
_at.cww vars.hotjar.com Used by the social sharing platform AddThis HTML Persistent
_hjIncludedInSample driverhirefranchise.co.uk Determines if the user’s navigation should be registered in a certain statistical place holder HTTP Session
ads/ga-audiences google.com Used by Google Adwords to re-engage visitors that are likely to convert to customers based on the visitor’s online behaviour across websites Pixel Session
ads/user-lists/# google.com Unclassified pixel Session
at-rand driverhirefranchise.co.uk Used by the social sharing platform AddThis HTML Persistent
at-rand vars.hotjar.com Used by the social sharing platform AddThis HTML  Persistent
bt2 addthis.com Used by the social sharing platform AddThis to keep a record of parts of the site that has been visited in order to recommend other parts of the site HTTP 255 days
di2 addthis.com Unclassified HTTP 1 year
IDE doubleclick.net Used by Google DoubleClick to register and report the website user’s actions after viewing or clicking on one of the advertiser’s ads with the purpose of measuring the efficacy of an ad and to present targeted asd to the user HTTP 2 years
loc  addthis.com Geolocation, which is used to help providers determine how users who share information with each other are geographically located (state level) HTTP 12 months
local_storage_support-test twitter.com Unclassified HTML Persistent
ouid addthis.com Unclassified HTTP 1 year
test_cookie doubleclick.net Used to check if the user’s browser supports cookies HTTP Session
uid addthis.com Creates a unique, machine-generated user ID. AddThis, which is wned by Clearspring Technologies, uses the user ID to make it possible for the user to share content across social networks and provide detailed statistics to various providers HTTP 1 year
uvc addthis.com Detects how often the social sharing service, AddThis, encounters the same user HTTP 13 months
vc addthis.com Used by the social sharing platform AddThis HTTP 1 year
xtc addthis.com Registers the user’s sharing of content via social media HTTP 13 months

 

Category: Unclassified (10)

Unclassified cookies are cookies that we are in the process of classifying, together with the providers of individual cookies.

 

Cookie Name Provider Purpose Type Expiry
jv_enter_ts_E7dlIXMqk9 driverhirefranchise.co.uk Unclassified HTTP Session
jv_history_E7dlIXMqk9 driverhirefranchise.co.uk Unclassified HTML Persistent
jv_invitation_time_E7dlIXMqk9 driverhirefranchise.co.uk Unclassified HTTP Session
jv_loader_info driverhirefranchise.co.uk Unclassified HTML Persistent
jv_pages_count_E7dlIXMqk9 driverhirefranchise.co.uk Unclassified HTTP Session
jv_refer_E7dlIXMqk9 driverhirefranchise.co.uk Unclassified HTTP Session
jv_store_E7dlIXMqk9_app driverhirefranchise.co.uk Unclassified HTML Persistent
jv_store_E7dlIXMqk9_client driverhirefranchise.co.uk Unclassified HTML Persistent
jv_utm_E7dlIXMqk9 driverhirefranchise.co.uk Unclassified HTTP Session
jv_visits_count_E7dlIXMqk9 driverhirefranchise.co.uk Unclassified HTTP 1 year

 

Changes to this Website Use, Privacy Policy and Cookie Policy

If this Website Use Policy, Privacy Policy and Cookie Policy changes, the revised policy will be posted on this site, and you should revisit these pages from time to time. This Website Use Policy, Privacy Policy and Cookie Policy was last updated on 24th July 2018