Companies should strive to develop lasting partnerships with their technology suppliers in order to gain the most from their products and support.
This is the upshot of a new survey from MSM software, which reveals that 95 per cent of IT departments have altered their infrastructure in the last year due to technological developments and economic shifts.
MSM surveyed 100 IT managers – at middle manager level and above – at large UK-based organisations to gain a snapshot of the changing nature of technology in their sector.
Finances are also having an effect on the quality of software, as according to freshbusinessthinking.com, the group found that half of organisations in the past two years have been unable to invest in innovative programs due to the hard economic times.
MSM warned these firms that failing to invest in business-critical systems could see them missing out on a wide range of benefits.
In words that may resonate for those looking to start a franchise, Thomas Coles, chief executive at the company, said: “If the right supplier is procured they will act as a mainstay to your ever changing business needs and react with the appropriate help and support as it is needed.”
Also commenting on the survey, Kate Sandall, head of infrastructure & operations at MSM partner Mitsui Sumitomo Insurance, said enduring relationships with IT providers represent the core to effective vendor partnerships.
She told streetinsider.com: “At the end of the day, having the stability of a trusted supplier makes being flexible to meet an uncertain future a lot easier.”