Business owners have been urged to integrate HR staff with the rest of their workforce.
Carol Carson, who is HR director at windscreen repair franchise Autoglass, has claimed that HR staff will find employee engagement a much easier task if they are close to other employees on a daily basis.
In an article for hrzone.co.uk, she claimed that listening and dealing with employees’ issues is an important role for HR staff to undertake.
She said: “Feedback should be taken seriously whether it comes from engagement surveys, customer feedback or the ‘word on the street’ in the lunch queue. Doing so will enable you to introduce a process of continuous improvement.”
Those choosing to start a franchise may have the structure of a business all set out for them. However, these tips may convince some to move their HR staff closer to their core workforce.
Carson was writing only days after the ‘Engage for Success’ event held in London last week. Many other HR experts took the stage at this occasion to offer their view on how engagement can be improved in workforces across the country.
Archie Norman, who is chairman of ITV, is one expert who agreed with Carson’s views on the importance of listening to feedback.
According to hrmagazine.co.uk, he said: “As employers, our attitude should be that work and where you choose to work is voluntary. What matters is good communication, people feeling involved in the business and being treated with fairness.”